Terms Defined: "Limousine" refers to party buses, coach buses, stretch limos, and stretch SUVs.

Personal Information: D-Lux Limos, its parent company and its divisions, and affiliates do not sell, rent or disseminate your personal and financial information to any outside third parties. We use the information supplied to provide requested services and collect payment for services rendered in accordance with our rates, terms and policies.

Reservations: Reservations made online are not guaranteed until you have received a confirmation from D-Lux Limos. Online reservations may be submitted up to 4 hours prior to your requested pick-up time. To request reservation with less than 4 hours advance notice, please call our offices direct at 214.492.9839 24 hours a day. A valid credit card is required when booking a reservation.

No Smoking Policy: D-Lux Limos maintains a clean environment; therefore smoking and eating is NOT allowed in any of our vehicles.

Please note: D-Lux Limos is not responsible for service delayed or not rendered due to mother nature or to circumstances beyond our control, including but not limited to weather, road conditions, breakdowns due to weather, traffic congestion, road closures, accidents, flight delays, weather delays, road closures, etc. In case of mechanical difficulties or extreme weather hazard, either a replacement vehicle or full refund will be offered. While we make every effort to meet our obligations, including free upgrade to all-wheel drive vehicles in extreme weather conditions, we do not needlessly jeopardize the safety of our passengers or personnel.

Max Capacity: Drivers are not authorized to exceed the number of passengers stated on your contract. Exceeding the number of passengers is a violation of state law and our insurance guidelines.

Personal Belongings Policy: D-Lux Limos assumes no responsibility for lost or damaged baggage, personal belongings, or any items left in the vehicle. Customers will be subject to any shipping or delivery fees associated with returning the items.

Methods Of Payment: We accept all major credit cards. Cash payments are only accepted prior to the trip. However, chauffeurs are strongly discouraged from handling any cash payments in the vehicle for safety reasons.

Cancellation Policy:
All cancellation accepted by the phone only. If you must cancel, please do so at least 24 hours in advance.

Service fee (Limousine & Buses): A 20% service fee may be automatically added to your total which includes the following: fuel surcharge, area tolls, ice, water, soda, and cleaning fee. This fee will be disclosed to you in advance.

Airport Car Service (Sedan/SUV only): A cancellation fee will apply equal to the trip cost for any cancellations made less than 2 hours before the scheduled pick-up time. Customers are encouraged to inform D-Lux Limos of cancellations as early as possible. Round trip reservations must be canceled as 2 separate trips.

Limousine Service: Limousine cancellation will only be accepted within 48 hours after actual reservation is placed. A 50% Non-Refundable Deposit is required to hold all stretch Limousine reservations, unless otherwise stated. Cancellations after 48 hours, or within 14 days of there scheduled date of service, forfeit 50% of all money paid, plus any applicable cancellation fees up to 50% of the reservation cost. Additional time is billed in one-hour increments and will be automatically billed to the card on file unless you notify us in advance of a different card.

Wait Time / Stop Time: Point to Point Transfers including all Return Airport Transfers; all Point A to B transfers are non-hourly reservations.

For all point-to-point reservations, wait time will be charged at $15 per 15 minute increments once the grace period has elapsed. Grace period is defined as 15 minutes beyond the scheduled pick up time.

• D-Lux Limos monitors all commercial and private flights,but some private flight do not provide any flight information update; therefore, wait time will be charged as incurred for any passenger arriving on a private plane that is delayed by more than 30 minutes.
• D-Lux Limos does not monitor train schedules; therefore, wait time will be charged as incurred for any passenger arriving by train that is delayed by more than 30 minutes.
• Passenger requested stops on route during a point-to-point reservation will be charged at $15 per 15 minute increments and $10 per stop.
  
• If a passenger requests stops off route for point-to-point reservations, charges may revert to the prevailing D-Lux Limos hourly rate.

Airport Arrival Transfer Wait Time: D-Lux Limos guarantees that every vehicle will report on location no later than the pre-arranged pick up time. D-Lux Limos provides up to 30 minutes of free wait time on each domestic airport arrival transfer to obtain your luggage. If you do not meet your Chauffeur or call us within 30 minutes of your plane landing, we will apply wait time charges based on hourly rates. Split flight pick-ups will be charged at hourly rates (2 hr minimum) unless all passengers will be picked up at the same terminal at the same time. Regular hourly charges apply for inclement weather or mechanical delay once the plane is scheduled to land and is diverted or delayed. All International Arrivals requiring customs clearance will be charged $20 wait time fee for the first hour of wait time. Transfer will be converted to hourly charter after first hour of wait time (2 hours min).

No-Show Fee: On all reservations a customer will considered a "no-show" after 30 minutes past your scheduled pick up time. If you have not met you Chauffeur or contacted us by phone, you will be charged in full for the reservation. A no-show fee equal to the trip cost plus applicable waiting time will be charged when the passenger fails to show up at the designated location. In order to avoid this charge, passengers should not leave designated locations without first notifying D-Lux Limos at 214.492.9839.

Cleaning Fees or Damages: The Party paying for the reservation is responsible for all damages and/or cleaning charges incurred by the renter and/or Party of the Renter, including but not limited to:

• (1) $30.00 per broken/removed piece of glassware.
• (2) $350.00 per damaged DVD player, $500.00 and up for TV or any other electronic equipment.
• (3) $50.00 minimum for alcohol spills cleanup.
• (4) $150.00 detailing (due to sickness).
• (5) $200.00 minimum for each burn hole, rip or tear to upholstery, $200.00 minimum for each act of vandalism.
• (6) $500.00 for each cigarette burn. Smoking cigarettes isNOT??allowed in any of our vehicles.
• (7) Triple charge of above listed amounts for all removed items from the vehicle.
• (8) Downtime due to customer's neglect subject to loss of revenue, per hour lost as stated in the contract ( $500 minimum)
• (9) Opening a Car door into another vehicle or Stationary object ($1500-2000).

Other Additional Charges: An Early Morning or Late Night fee of $15 will be added to every trip with an actual pick-up time before 5:00 AM or after 11:30 PM. It should be noted that this fee will be applied for airport pick-ups before 5:00 AM or on scheduled evening arrivals that have been delayed requiring the vehicle to leave the airport after 11:30 PM.

Prom Policy: All prom participants, regardless of age, may be required, on a case-by-case basis, to submit signatures by students and their parents with their Prom/Homecoming Contract. The Contract form includes a definition of acceptable behavior rules and restrictions. If at any time during a prom trip, our chauffeur observes any breach of prom rules, he is required to terminate the trip immediately, notify the host parent and return all participants to the point of origin. If the chauffeur receives any resistance or argument from the participants or suspects the presence of any controlled or dangerous substance, which includes alcohol in this case, he is required to pull to the side of the road, call the police, request a canine search of the vehicle and notify the host parent he has done so and what his exact location is. From there the police will prosecute, to the fullest extent of the law, any participant found to be in possession of any illegal substance. There will be no refunds if any prom policy rule or restriction is violated. It should be noted that open container laws regulating alcoholic beverages do not apply to any vehicle that is licensed and registered as a limousine. Though we cannot legally and do not provide any alcoholic beverages, it is legally acceptable to consume alcohol in a limousine AS LONG AS ALL PERSONS in the limousine are above the legal drinking age.

We Reserve the Right: D-Lux Limos and its Affiliates reserves the right to cancel any service without refund if the chauffeur or any member of our mangement team feels the renting party or any one member of the renting party is endangering the rest of the said party and/or if the renting party is in possession of any illegal substances. Absolutely no Minors will be allowed to have possession of any kind of alcohol and/or illegal substances. The service can be cancelled without refund. There are no exceptions. D-Lux Limos and its parent company shall not be liable for circumstances beyond its control including weather, road conditions and breakdowns D-Lux Limos and its parent company assumes no responsibility for neither lost or damaged baggage or personal belongings, nor for any items left in the vehicle. D-Lux Limos reserves the right to charge a delivery fee for returning lost items if found. The rate will be equal to the rate of an airport transfer to your location plus 20% service fee. D-Lux Limos and its Affiliates reserves the right to terminate any reservation without refund, if the Operator or Dispatcher feels that the Renter or Party of Renters is putting the Chauffeur or Renter/Party of Renters in danger of injury, or possession of any illegal material. Service will be canceled without refund.

Call for pricing schedule on any travel points not listed on our rate schedule. All rates are subject to change without notice. Last Updated 8/1/2017.